Version Version: 2026-06-21-v1
Effective date: 21 June 2026 Status: Active
1. Parties
This addendum applies between Modern Management and customers, subscribers, Certified Partners, Referral Partners, Internal Operators, System Admin users, customer contacts, and authorized portal users whose personal data is processed through Raptor MCP.
2. Scope
This addendum describes personal data processing for account access, licence purchase, invoice/payment review, gateway access, support, evidence, agreements, referrals, partner operations, audit trails, and operational communications.
3. Roles covered
This addendum covers customers, subscribers, Certified Partners, Referral Partners, Internal Operators, System Admin users, Portal Admin users, customer contacts, invited users, and authorized support, finance, evidence, and audit reviewers.
4. Role rights
Each stakeholder may access personal data only according to its role, record scope, field sensitivity, agreement status, and operational authorization.
5. Responsibilities
Each party is responsible for submitting lawful, accurate, necessary, and authorized personal data; maintaining account security; respecting role-scoped access; reporting suspected unauthorized access; and complying with applicable privacy, data protection, retention, and deletion obligations.
6. Data access boundaries
Data access is limited by customer entity, partner attribution, referral partner scope, support assignment, finance assignment, internal queue assignment, and System Admin governance requirements. Unauthorized exports, unrelated record access, and unsupported data reuse are prohibited.
7. GDPR and data processing terms
Modern Management may act as controller, processor, or independent controller depending on the workflow and party relationship. Customer-submitted and partner-submitted personal data must be provided under a lawful basis. Data-subject rights, processor obligations, sub-processor disclosures, breach cooperation, retention, deletion, and transfer terms are governed by Modern Management's privacy and DPA pages.
OVH France may host portal services or data. Other sub-processors may include payment, email, AI, analytics, logging, support, and infrastructure providers as listed in the applicable sub-processor policy.
8. AI, automation, and no-reliance disclaimer
AI or automation may process personal data for support triage, evidence summaries, routing, operational classification, and workflow assistance where enabled. Automated outputs are reviewed or used according to platform controls and are not professional advice.
9. No professional, legal, or financial advice
Privacy and compliance summaries in Raptor MCP are operational aids and do not replace legal, privacy, compliance, or regulatory advice.
10. Limitation of liability
Modern Management is not liable for personal data submitted without authorization, inaccurate data, unlawful customer or partner instructions, unsupported exports, third-party data misuse, or processing directed by the customer or partner outside agreed scope.
11. Audit and evidence retention
Agreement acceptance, audit trails, evidence, support records, invoice records, payment state, partner operations, and access logs may be retained where required for legal, compliance, billing, dispute, tax, security, or operational reasons.
12. Download and acceptance requirement
Stakeholders must be able to download the current privacy and processing terms. Acceptance may be required for continued portal access where the platform requires a current legal gate.
13. Cross-references
This addendum is referenced by Customer Terms, Certified Partner Agreement, Referral Partner Agreement, Internal Operator Terms, Licence / Gateway Use Terms, and Support, Evidence and Audit Terms.
14. Modern Management legal references
- Global privacy policy: https://modernmanagement.co.za/legal/global-privacy-policy
- Data processing addendum: https://modernmanagement.co.za/legal/data-processing-addendum
- Sub-processor and AI provider policy: https://modernmanagement.co.za/legal/sub-processor-and-ai-provider-policy
- Cookies and tracking policy: https://modernmanagement.co.za/legal/cookies-and-tracking-policy
- Security and API dependency disclaimer: https://modernmanagement.co.za/legal/security-and-api-dependency-disclaimer