This is a web user friendly agreement:
Contact Modern Management at [email protected] for detailed agreements.
1. What this agreement covers
This agreement explains how Modern Management (“MM”) delivers consulting, implementation, advisory and data-specialist services (“Professional Services”).
It supplements the Global Terms of Service and works together with any Statement of Work (“SOW”) agreed with a customer.
2. What MM commits to
MM delivers Professional Services with:
- Reasonable care and skill
- Experienced data specialists
- Standard industry practices
- Secure handling of customer-approved access
Professional Services are human-led, even when MM uses tools, automation or AI (including Raptor, Raptor Coder, Python automation, Workbalance modules or any integration).
3. What counts as a “Deliverable”
A Deliverable is only what is explicitly listed as a Deliverable in a signed SOW.
AI-generated or automated outputs are NOT Deliverables unless a SOW explicitly says so.
Examples include:
- Generated load scripts
- Classification outputs
- Automated documentation
- AI-generated visualisations
- Raptor Dojo discussions
These outputs are advisory, not guaranteed for accuracy, and must be validated by the customer.
4. What customers are responsible for
Customers are responsible for:
- Providing correct access to their environments
- Ensuring data access complies with internal policies
- Deciding whether to use real, anonymised, or masked data
- Reviewing and validating any outputs produced
- All business decisions made based on MM’s work
MM follows customer access rules — customers decide what data we can see.
5. Tools and integrations used in Professional Services
MM may use any combination of:
- Raptor for Qlik Cloud
- Raptor Coder
- Linkedio
- Workbalance platform modules
- Ebiexperts governance tools
- Vendor BI tools (Qlik, Power BI, Tableau)
- Programming languages and automation tools
MM is not liable for:
- Third-party vendor issues
- API failures or changes
- LLM inaccuracies
- System issues outside MM’s control
6. Intellectual property
- MM owns its pre-existing tools, frameworks and methodologies
- Customers own their own data and environments
- Deliverables (when defined in a SOW) can be used internally by the customer
7. Relationship to other agreements
This agreement works alongside:
- Global Terms of Service
- Data Processing Addendum
- Payment and Billing Policy
- Acceptable Use Policy
Where there is a conflict, the SOW overrides this agreement for that project only.